Business Email Phrases PDF — 100 Essential ...

Business Email Phrases PDF — 100 Essential Phrases

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Professional emails require specific phrases for each function: opening, requesting, apologizing, following up, closing. This worksheet provides 100 essential business email phrases with examples and contextual use.

What This Worksheet Covers

100 business email phrases in 5 categories:

Opening lines (20): formal and informal
Requesting (20): making requests politely
Apologizing (15): apologizing for delays, mistakes
Following up (20): gentle and firm follow-ups
Closing lines (25): formal and informal

Each phrase includes:

The phrase itself
When to use it
Example email excerpt
Tone indicator (formal, neutral, informal)

How to Use This Worksheet

Reference: Keep the list handy when writing emails.

Templates: Mix and match phrases to build email templates.

Practice: Write emails using the phrases for different scenarios.

Adaptation: Modify phrases for your specific workplace context.

Why Adults Need This Worksheet

Adult professionals write emails constantly. Using the right phrases makes emails clearer, more polite, and more effective. This worksheet covers the phrases that work in real workplaces.

Worksheet Sections (PDF Preview)

Section 1: Opening Lines (20 phrases)

Formal and informal openings. When to use each. Example emails.

Section 2: Requesting and Apologizing (35 phrases)

Polite requests, apologies for delays, apologies for mistakes.

Section 3: Following Up (20 phrases)

Gentle and firm follow-ups. Timing and tone considerations.

Section 4: Closing Lines (25 phrases)

Formal and informal closings. Sign-offs and signatures.

Section 5: Production Activity

Students create their own emails using the phrases.

FAQ

What does this worksheet cover?

100 business email phrases in 5 categories with examples and tone indicators. Categories: opening, requesting, apologizing, following up, closing.

What level is this worksheet for?

B1-B2. Phrases are tagged by formality level. Choose formal phrases for clients, neutral for colleagues, informal for close contacts.

Can I modify it for my students?

Yes. The PDF is for personal classroom use. You can adapt the exercises to match your students’ needs, interests, and current topics.

How long does this worksheet take?

Self-paced. Can be used as reference or for practice. Review one category per week for best retention.

About This Worksheet

This worksheet is part of eslmaterials.org’s library of free, printable ESL resources for adult learners. All worksheets are designed by experienced teachers and tested in real classrooms.

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Business Email Phrases PDF — 100 Essential Phrases